Important Update On European Road Service

Further to our update on our Classic European Road Service last week, we’ve had additional challenges with this service and our international operation teams have been working non-stop to reduce delays on your European deliveries.

All European parcels sent to us between 30 December to 7 January have now either been shipped to Europe or will be returned to you by Thursday due to missing data. These parcels were processed manually which involved many teams and many hours of work, which is not sustainable moving forward.

We are working closely with the UK Government to ensure their New Computerised Transit System (NCTS) meets our needs, however it has had its challenges since 1 January and we are doing everything possible to minimise the impact this is having on our service to Europe.

Each day we are making significant strides with all our new external systems and processes, however there continues to be delays in validating data with European Customs.

In view of these circumstances, our service into Europe and the Republic of Ireland will remain paused and we'll provide you with a further update on Friday 15 January.

In preparation for the commencement of our European road service, please ensure your data is 100% correct as parcels sent to us with incorrect or incomplete data will mean the automatic return of the parcels to you, which we’re all very keen to avoid.

Rest assured our teams are working 24 hours a day, seven days a week and we're doing everything possible to ensure we can recommence our service into Europe and the Republic of Ireland as soon as possible.