Terms of Service

These Conditions apply to all contracts entered into by Silk Avenue Ltd (the "Seller"). By placing an order with the Seller or accepting the Seller's quotation, the Buyer agrees to deal with the Seller on these Conditions to the exclusion of all other terms, conditions, warranties or representations. The Seller may vary these conditions at any time subject to giving reasonable notice of such amendment to the Buyer.


Accuracy of Content

Silk Avenue Ltd has taken every care in the preparation of the content of this website, in particular that the prices quoted are correct at the time of publishing and all products have been fairly described. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However the limitations of colour reproduction and the individual colour settings of your monitor may mean a slight variation. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. We reserve the right to refuse orders where product information has been mis-published including prices and promotions

Returns & Exchanges

All Sales Are Final. If by any chance any product has a defect, faulty bags can be replaced or refunded within 28 days after receiving the goods, email for return authorization.

Shipping and Title

As soon as your credit card,debit card or bank transfer payment is confirmed, or funds cleared if you paid by cheque (generally this takes up to 3 working days) we will ship the goods the same day or next working day .All dispatched goods are fully traceable. Whilst we do everything in our power to ensure these prompt deliveries, we cannot be held responsible for delays incurred by organisations or circumstances beyond our control. Also, if you have any special delivery instructions, please let us know when you place your order

Company will arrange shipping of the Products to your address using a carrier of Company's choice. Title and risk of loss to the Products pass to you upon delivery to the carrier. We do not provide insurance on the Products during delivery. The costs of shipping and handling will be shown on your purchase receipt. Company will inform you of estimated shipment dates, but will not be responsible for delays in delivery due to events beyond its control, including shortage of materials, labour strikes, transportation failure, shipping company error, or acts of God.

Links to Other Websites

The Website contains links to third party websites that are maintained by others. These links are provided solely as a convenience to users, and are not an endorsement by Touch of the contents of such third-party websites. Touch is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party sites. If you decide to access linked third-party websites, you do so at your own risk.

Email alerts

If you sign up to receive email alerts we will use the information you give us to provide the service(s) you have requested. We may occasionally contact email alert subscribers to help us evaluate and improve the service that we offer. You can also inform us that you wish to cancel a subscription and we will remove you from our mailing list and delete your details from our records


Privacy Policy

Silk Avenue Ltd takes your online security very seriously.
We are committed to complying with the Data Protection Act. We never make your personal details available to other companies for marketing purposes. We may hold your personal details in order to process your order and maintain your account. Silk Avenue Ltd does not sell, rent, or loan any identifiable information regarding its customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. If you provide feedback on the website through our feedback form, we will only use this information to develop and improve the site.


Cookies

Message given to a web browser by a web server. The message is then stored by the browser in text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookies main objective is to identify users and personalise their visit by customising web pages for them. A site using cookies will usually invite you to provide personal information such as your name, email address and interests. We use cookies for collecting user information from the site and to ease your use of it. If you don't want us to use these then you can adjust your browser to stop them.

Changes to Legal Notices

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use the Website

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.


How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Fraud
Using fraudulent information to complete orders and/or completing orders with fraudulent intent will result in the member's account being deleted without notice and the proper authorities will be informed and legal action will be taken. Fraud includes, but is not limited to, the following: using stolen credit cards to complete orders; using false information to complete orders; using information that is not authorized by card holder