All Sales Are Final. If by any chance any product has a defect, faulty bags can be credited or refunded within 28 days after receiving the goods, email for return authorization or your return will not be accepted. We DO NOT send out replacement at this time.

  • If upon delivery there are any missing or in incorrectly packaged items in your shipment, you must notify us within 48 hours of signing for your order.
  • If you wish to return items because you have changed your mind or you have ordered incorrectly you must notify us within 14 days of receiving your order.The cost of return shipping plus all applicable charges will be the customer's responsibility. Products must be in the condition that you received them in and in the original packaging.
  • Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.
  • All requests will be processed after our returns department inspects and verifies the condition of the items , please allow 7 working days for credit note or refund to be dealt with. Please attach a short note stating the reason for return, your order number .
  • reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy.
  • We reserve the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website. This returns policy does not affect your statutory rights.

Return address:

Silk avenue Ltd ( LS Wholesale )
Unit 29 North Tyne Industrial Estate
Newcastle upon Tyne
Tyne and Wear
NE12 9SZ