How do I create an account ?

Click register link at the top right side of our site, then simply follow the prompts to complete setting up your account.               Back to top

What are the benefits of free registration ?

Registering for a lsbags.co.uk account login is free and convenient. With your own account, you can store your shipping information for faster checkout, view your order history, and add bags to your wishlist to share with friends. Back to top

Password / Login problems ?

Click the "My Account" link at the top of our site. Under the login box you'll see a link that says "Forgot your password? "That link will send an email to you with your password. Back to top

How do I buy/redeem a gift certificate ?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here   Back to top

How do I use a coupon ?

After adding items to your cart, click the View Cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. Back to top

I need a copy of my receipt/invoice ?

Click the "Orders" link at the top right hand side of our site to print invoices. Back to top

How much is  shipping ?

Zone A ( £10.00 ) — All post codes in England & Wales, parts of Scotland

Zone B ( £18.00 per carton up to 25KG ) — UK Highlands & Islands, Northern Ireland

Zone C ( £25.00 per carton up to 25KG ) — Isle of Man & Isles of Scilly, Jersey , Ireland , Germany

Zone D ( £30.00 per carton up to 25KG ) — Austria, Belgium, Channel Islands, Czech Republic, Denmark, Finland, France, Hungary, Italy, Sweden, Luxembourg, Poland, Portugal, Spain  
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Do you ship internationally ?

Please create an account by clicking the "Register" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
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How long will it take to receive my order ?

We use next day couriers for mainland UK delivery.  All orders placed before 3:30pm Monday to Friday will be dispatched the same day. Orders placed after 3:30pm during the week or at weekends are processed and dispatched the following working day. 

Free mainland UK delivery on orders over £400. As soon as your credit card, debit card or bank transfer payment is confirmed, or funds cleared if you paid by cheque (generally this takes up to 3 working days) we will ship the goods the same day or next working day .

All dispatched goods are fully traceable. Whilst we do everything in our power to ensure these prompt deliveries, we cannot be held responsible for delays incurred by organisations or circumstances beyond our control. Also, if you have any special delivery instructions, please let us know when you place your order. Back to top

Has my order shipped ?

Enter your order ID or email address at the top right hand side of our site to check your orders status. Back to top

How do i track my order ?

Enter your order ID or email address at the top right hand side of our site to check your orders status. Back to top

 My order never arrived ?

Enter your order ID or email address at the top right hand side of our site to check your orders status .Be sure that all of the items in your order have shipped already. If you order displays your Parcel Tracking Numbers, check with the shipper to confirm that your packages were delivered.
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I received the wrong  product ?

If the merchandise that you received is damaged, you have 48 hours from the receipt of your package to notify us. Please contact us immediately to discuss your damaged merchandise.
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What is your returns policy ?

All Sales Are Final. If by any chance any product has a defect, faulty bags can be replaced or refunded within 7 days after receiving the goods, email for return authorization or your return will not be accepted.

For change of mind cancellations and returns, postage will not be refunded , postage back to us will not be covered.

Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages.

All items must be in brand new condition with all hang tags attached and unmarked . All requests will be processed after our returns department inspects and verifies the condition of the item, please allow 7 working days for exchange or refund to be dealt with.

Please attach a short note stating the reason for return, your order number.

Lsbags.co.uk reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy.

This returns policy does not affect your statutory rights.

All returns should be sent to: 

Li and Sun Ltd
Unit B3 Benfield business park
Benfield road
Newcastle upon Tyne
NE6 4NQ       Back to top

When will my credit appear on my account ?

Credits usually take 7-10 business days from the time we receive your item(s) Back to top


What if my bag is damaged ?

If the merchandise that you received is damaged, you have 48 hours from the receipt of your package to notify us. Please call customer service immediately to discuss your damaged merchandise.  Back to top

Is it safe to shop on your site ?

Absolutely

Lsbags.co.uk places the highest value on your privacy and security. We take the protection and proper use of your personal information seriously, and take great care to safeguard information in our possession.

Lsbags.co.uk utilizes 256 bit encryption SSL Encryption to ensure a secure and worry-free shopping environment. SSL is the industry standard and the best software available for secure ecommerce transactions.We DO NOT store any of your credit card information. 

We screen all received orders for fraud, unauthorized or illegal activity. Once the fraud has been  identified, the proper authorities will be informed and legal action will be taken . Back to top

Privacy Policy ?

We DO NOT share customer information (including e-mail addresses) with any outside parties. We may only disclose information when you tell us to do so, to identify or contact you, or to protect your rights or the rights of lsbags as required by law. Please view our Privacy Policy for complete details on how we use the information we collect  Back to top

Where are you located ?

We are located in Newcastle upon Tyne in the northeast of England.  Back to top

What forms of payment do you accept ?

We accept all major cards, bank transfer, cheque, postal order on our website, should you wish to pay by other payment methods, please contact our us after you placed your order.  

If the payment is via Bank Transfer or Cheque, funds should clear before dispatch. Uncrossed Postal order accepted, crossed postal orders  are treated in the same way as cheques by the banks & as such can take 3 working days to clear. Credit / Debit card orders are delivered to cardholder's address.  Back to top

Do you have a  minimum order ?

Yes, we ask for a low minimum order value of £100 before VAT and delivery charge.(Mix N Match). So even small businesses and start-ups should be able to afford our fantastic range of products.  Back to top

How do i contact you ?

 Do you sell replica handbags ?

 Lsbags.co.uk does not sell replica handbags

None of our products will ever illegally bear the trademarked logos or brand names of any other fashion houses. Lsbags will never try to pass our products as those belonging to someone else . Back to top