MY ACCOUNT

How do I create an account ?

Click my account link at the top right side of our site, then simply follow the prompts to complete setting up your account

What are the benefits of free registration ?

Registering for a lsbags.co.uk account login is free and convenient. With your own account, you can store your shipping information for faster checkout, view your order history, and add bags to your wishlist to share with friends

Password / Login problems ?

Click the "My Account" link at the top of our site and then click on sing in. Under the login box you'll see a link that says "Forgot your password? "That link will send an email to you with your password

How do I use a coupon / credit voucher code ?

After adding items to your cart, click the View Cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a Gift certificate or promo code box where you may enter your coupon code or credit voucher code. Click here for more info

I need a copy of my receipt/invoice ?

Sign in to your account. Click order history. Under order history, click the order number to view/print the invoice.

How can i have my details removed from your mailing list ?

Simply click the unsubscribe link at the foot of the email. If you're having any difficulties, please contact customer service who will be pleased to help.

SHOPPING & ORDERING

How to order ? Do you have a showroom ?

Please click here to view more details on how to place an order with us

We are an internet based company, we don't have any showroom.

Do you have a minimum order requirement ?

Yes, we ask for a low minimum order value of £80 before VAT and delivery charge.(Mix N Match). So even small businesses and start-ups should be able to afford our fantastic range of products.

What forms of payment do you accept ?

We accept all major cards, bank transfer, postal order on our website, should you wish to pay by other payment methods, please contact our us after you placed your order. We DO NOT accept paypal.

If the payment is via Bank Transfer, funds should clear before dispatch. Uncrossed Postal order accepted, crossed postal orders are treated in the same way as cheques by the banks & as such can take 3 working days to clear. Credit / Debit card orders are delivered to cardholder's address.

Can i place my order over the phone ?

Unfortunately, we cannot take orders by phone; all orders should be placed online.

Are my card details stored in your system ?

No, for security reason, your card details are not stored on our system. You will need to enter your card details each time you purchase from us.

I forgot to add my promo code before i confirmed my order...Can the discount still be applied ?

Unfortunately, it is not possible to apply the discount after you have placed your order. Please check that the discount has been applied before you click '' submit order ''

Can i modify my order ?

If you need to modify or cancel your order, please contact us right away. We cannot cancel an order once it has shipped from the warehouse. However, last-minute changes to unshipped orders are sometimes possible. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please review our return policy for details. Please ensure you review all your details before you complete the checkout process.

Can i save an order and submit at a later date ?

Please don't delay submitting your order. All orders are processed first come first serve. Saving an incomplete order does not reserve the items you want. If you save incomplete order and submit at later date, many items on your order might be already sold out.

Why was my order cancelled?

1 : Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we will let you know as soon as possible and you will not be charged. 

2: 3D Secure PIN 

You will need to register your Card and choose a 3D Secure PIN. This 3D Secure PIN will be required whenever you use your Card to make Internet purchases from participating merchants. The requirement of your 3D Secure PIN prevents unauthorized usage of your Card on the Internet, giving you more confidence about making secure purchases online.
 
VISA CARD :
http://www.visaeurope.com/en/cardholders/verified_by_visa/sign_up.aspx#imageArchive
 

MASTER CARD :
http://www.mastercard.us/securecode-sign-up.html

My order never arrived ?

Please contact us at : 0191 2658001. Please have your order number ready when you call.

I received wrong / damaged products?

If the merchandise that you received is damaged or wrong, you have 48 hours from the receipt of your package to notify us. Please contact us immediately to discuss your damaged merchandise.

SHIPPING & RETURNS

How much is shipping ?

Click here to view delivery charge

Do you ship internationally ?

Yes, we ship internationally. Click here for a full list of countries we ship to.

How long will it take to receive my order?

We use next working day couriers for mainland UK delivery.  All orders placed before 2:30pm Monday to Friday will be dispatched the same day. Orders placed after 2:30pm during the week or at weekends are processed and dispatched the following working day. Click here to view more details

Free mainland UK delivery on orders over £200. As soon as your credit card, debit card or bank transfer payment is confirmed, or funds cleared if you paid by cheque (generally this takes up to 3 working days) we will ship the goods the same day or next working day .

All dispatched goods are fully traceable. Whilst we do everything in our power to ensure these prompt deliveries, we cannot be held responsible for delays incurred by organisations or circumstances beyond our control. Also, if you have any special delivery instructions, please let us know when you place your order.
 

Can i track my order?

Once your order has been dispatched, you will receive a dispatch email which contains a link to track your order . All customers that have provided us with a mobile number will receive a text message with delivery updates. On the date of your delivery a text will also be sent to give you an estimate of delivery times. (UK only).  You can also click here to track your order

Can i specify a time for delivery

Unfortunately, we are unable to specify a specific time for delivery. Our couriers DPD deliver between the hours of 7am to 6pm.

What is your returns policy?

All Sales Are Final. If by any chance any product has a defect, faulty bags can be credited or refunded within 28 days after receiving the goods, email for return authorization or your return will not be accepted.  

For change of mind cancellations and returns, postage will not be refunded , postage back to us will not be covered. 

Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages. 

All items must be in brand new condition with all hang tags attached and unmarked . All requests will be processed after our returns department inspects and verifies the condition of the item, please allow 7 working days for credit or refund to be dealt with. 

Please attach a short note stating the reason for return, your order number. 

Lsbags.co.uk reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy. 

This returns policy does not affect your statutory rights. 

All returns should be sent to:  

Li and Sun Ltd
Unit 29 North Tyne Ind Est
Benton
Newcastle upon Tyne
NE12 9SZ

Can i exchange my item for another ?

No.We do not offer an exchange service.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

ORDER STATUS

Has my order shipped ?

Log into your account and click on relevant order, if the status of the order is completed, this means your order has been dispatched from our warehouse

How do i track my order ?

If your order has been dispatched, you will receive a dispatch email which contains a link to track your order .All customers that have provided us with a mobile number will receive a text message with delivery updates. On the date of your delivery a text will also be sent to give you an estimate of delivery times. (UK only). You can also track your parcel on our website here : https://www.lsbags.co.uk/track-order-status.html

ABOUT OUR PRODUCTS

What is faux leather ?

Over 80% of the merchandise that we carry is made from the highest grades of faux (or synthetic) leather. Faux leather is a synthetic polyurethane material that reproduces the feel and durability of genuine leather. Many prefer faux leather because it is washable, requires very little maintenance, and is not derived from any animal products. And best of all, the faux leather on most of our bags is soft to the touch like real leather - so close that our customers report they can barely tell the difference.

Do you restock certain items ?

We do restock certain styles on a regular basis but cannot guarantee all styles will become available. To track when items are restocked, go the the item(s) which is out of stock and click the ' Notify me when available''. You may also contact us to confirm stock availability. This will require product code.

Do you sell replica handbags ?

Lsbags.co.uk does not sell replica handbags

None of our products will ever illegally bear the trademarked logos or brand names of any other fashion houses. Lsbags will never try to pass our products as those belonging to someone else.

COMPANY INFO

About us

We wholesale fashion handbags and accessories. We supply a vast range of fashion hobo bags, fashion satchel handbags, ladies tote bags, shoulder bags, studded bags,everyday handbags,evening clutch bags, belts, jewellery,wallers & purses to the retailers. We offer wide range of high quality fashion bags at competitive price.

We are a strictly trade only supplier. All prices are VAT excluded , Our minimum order is £80 before VAT and delivery charge . In order to begin purchasing from us you first need to "create an account".  You can do that by going here:  CREATE AN ACCOUNT

We appreciate your feedback and use it to help improve our service and assortment. Please keep those e-mails and phone calls coming! Our company is seeking various partnering opportunitie, we are happy to work with small shops and large multiple retailers

Where are you located ?

We are located in Newcastle upon Tyne in the northeast of England.

Do you have printed catalogue ?

We release new styles constantly throughout the year and therefore do not have a printed catalogue available to customers. The product details are all posted on this website for customer access at any time. It is quick and convenient. Customers who wish to be kept informed of new stocks should subscribe to our email newsletter.

Do you offer a drop-shipping service?

We don't offer a drop-shipping service at this time.

SECURITY & PRIVACY

Is it safe to shop on your site ?

Absolutely 

Lsbags.co.uk places the highest value on your privacy and security. We take the protection and proper use of your personal information seriously, and take great care to safeguard information in our possession.

For your protection, we DO NOT store credit card numbers in our database.Once the transaction is complete, we have no way of accessing your credit card number. 

Lsbags.co.uk utilizes 256 bit encryption SSL Encryption to ensure a secure and worry-free shopping environment. SSL is the industry standard and the best software available for secure ecommerce transactions.We DO NOT store any of your credit card information. 

We screen all received orders for fraud, unauthorized or illegal activity. Once the fraud has been  identified, the proper authorities will be informed and legal action will be taken.

What is your Privacy Policy ?

We DO NOT share customer information (including e-mail addresses) with any outside parties. We may only disclose information when you tell us to do so, to identify or contact you, or to protect your rights or the rights of lsbags as required by law. Please view our   Privacy Policy   for complete details on how we use the information we collect.

What is your Terms of service?

Please click here to view our terms of service.

VAT

What is VAT ? Do i have to pay VAT ?

Deliveries within untied kindgom will be charged at 20% VAT rate.

Customers in the EU will be charged VAT at 20% unless they can provide a valid VAT number, please enter your VAT number when checkout.  

Customers outside the EU are not be charged VAT, however, you must send us all
relevant shipping details and documents within 30 days of purchase.

What is your VAT number ?

Our VAT numeber is : GB 2098 54094

My business is exempt from VAT

We can only take off the VAT on an order for a business that is completely exempt from VAT, if your business is exempt, please send us a copy of your VAT exemption certificate. If you have been charged VAT and think you should not have been charged it, you need to reclaim the VAT from HM Revenue & Customs.

I'm not in the UK, do i have to pay VAT ?

Customers in the EU will be charged VAT at 20% unless they can provide a valid VAT number, please enter your VAT number when checkout.  

Customers outside the EU are not be charged VAT, however, you must send us all relevant shipping details and documents within 30 days of purchase.

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