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Password / Login problems ?

 Click the "My Account" link at the top of our site. Under the login box you'll see a link that says "Forgot your password? "That link will send an email to you with your password.  Back to top 

 

How do I buy/redeem a gift certificate ? 

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here        Back to top 

How do I use a coupon / Credit voucher code ? 

After adding items to your cart, click the View Cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a discount coupon box where you may enter your coupon code or credit voucher code. Code is case-sensitive, it has to be capital.     Back to top 

 

 I need a copy of my receipt/invoice ?

After signed in, click the "Orders" link at the top left hand side of our site to print invoices. Back to top

 

How to order?

Please click here to view more details.     Back to top

 

 Do you have a minimum order requirement  ?

 Yes, we ask for a low minimum order value of £100 before VAT and delivery charge.(Mix N Match). So even small businesses and start-ups should be able to afford our fantastic range of products .   Back to top

 

 What forms of payment do you accept  ?

We accept all major cards, bank transfer, cheque, postal order on our website, should you wish to pay by other payment methods, please contact our us after you placed your order.  

If the payment is via Bank Transfer or Cheque, funds should clear before dispatch. Uncrossed Postal order accepted, crossed postal orders are treated in the same way as cheques by the banks & as such can take 3 working days to clear. Credit / Debit card orders are delivered to cardholder's address.     Back to top

 

Are my card details stored in your system ?

No, for security reason, your card details are not stored on our system. You will need to enter your card details each time you purchase from us.       Back to top

 

 

 

Can i modify my order ?

If you need to modify or cancel your order, please contact us right away. We cannot cancel an order once it has shipped from the warehouse. However, last-minute changes to unshipped orders are sometimes possible. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please review our return policy for details. Please ensure you review all your details before you complete the checkout process.     Back to top

 

Can i save an order and submit at a later date?

Please don't delay submitting your order. All orders are processed first come first serve. Saving an incomplete order does not reserve the items you want. If you save incomplete order and submit at later date, many items on your order might be already sold out.         Back to top

 

Why was my order cancelled ? 

1 : Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we will let you know as soon as possible and you will not be charged. 

2: 3D Secure PIN 

You will need to register your Card and choose a 3D Secure PIN. This 3D Secure PIN will be required whenever you use your Card to make Internet purchases from participating merchants. The requirement of your 3D Secure PIN prevents unauthorized usage of your Card on the Internet, giving you more confidence about making secure purchases online.
 
VISA CARD :
http://www.visaeurope.com/en/cardholders/verified_by_visa/sign_up.aspx#imageArchive
 

MASTER CARD :
http://www.mastercard.us/securecode-sign-up.html          Back to top

My order never arrived?

Enter your order ID or email address at the bottom of our site to check your orders status .Be sure that all of the items in your order have shipped already. If you order displays your Parcel Tracking Numbers, check with the shipper to confirm that your packages were delivered.   Back to top

I received wrong / damaged products ? 

If the merchandise that you received is damaged or wrong, you have 48 hours from the receipt of your package to notify us. Please contact us immediately to discuss your damaged merchandise.   Back to top

How much is shipping ? 

Zone A ( £10.00 per order) — All post codes in England & Wales, parts of Scotland  

 Zone B ( £15.00 per carton ) — Belgium, France, Monaco, Germany ,Luxembourg, Netherlands, Ireland, Northern Ireland. 

Zone C ( £18.00 per carton) —  Austria, Denmark, Lithuania, UK Highlands & Islands, Jersey , Guernsey,Isle of man, Channel Islands. 

Zone D ( £21.00 per carton) — Czech Republic, Italy, Latvia, Slovakia, Spain. 

Zone E ( £26.00 per carton) — Bulgaria , Estonia, Finland, Hungary, Poland, Portugal, Romania, Slovenia, Sweden.

Zone F ( £36.00 per carton) — Greece , Switzerland.

Zone G ( £60.00 per carton) — Bosnia Herzogonea, Croatia, Norway, Serbia

* Subtotal up to £250 = 1 carton, £500 = 2 carton, £750 =  3 carton... This doesn't apply to Zone A            Back to top

Do you ship internationally ?

Please open an account by clicking the "MY ACCOUNT" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.  Please note : We dont ship to Africa at this time. Back to top

How long will it take to receive my order ?

We use next working day couriers for mainland UK delivery.  All orders placed before 3:30pm Monday to Friday will be dispatched the same day. Orders placed after 3:30pm during the week or at weekends are processed and dispatched the following working day. 

Free mainland UK delivery on orders over £300. As soon as your credit card, debit card or bank transfer payment is confirmed, or funds cleared if you paid by cheque (generally this takes up to 3 working days) we will ship the goods the same day or next working day .

All dispatched goods are fully traceable. Whilst we do everything in our power to ensure these prompt deliveries, we cannot be held responsible for delays incurred by organisations or circumstances beyond our control. Also, if you have any special delivery instructions, please let us know when you place your order.    Back to top

Can i track my order ? 

Once your order has been dispatched, you will receive a dispatch email which contains a link to track your order . All customers that have provided us with a mobile number will receive a text message with delivery updates. On the date of your delivery a text will also be sent to give you an estimate of delivery times. (UK only).   Back to top

 

 What is your returns policy ? 

All Sales Are Final. If by any chance any product has a defect, faulty bags can be replaced or refunded within 7 days after receiving the goods, email for return authorization or your return will not be accepted.  

For change of mind cancellations and returns, postage will not be refunded , postage back to us will not be covered. 

Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages. 

All items must be in brand new condition with all hang tags attached and unmarked . All requests will be processed after our returns department inspects and verifies the condition of the item, please allow 7 working days for exchange or refund to be dealt with. 

Please attach a short note stating the reason for return, your order number. 

Lsbags.co.uk reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy. 

This returns policy does not affect your statutory rights. 

All returns should be sent to:  

Li and Sun Ltd
Unit B3 Benfield business park
Benfield road
Newcastle upon Tyne
NE6 4NQ                                              Back to top

 

Can i exchange my item for another ?

No.We do not offer an exchange service.   Back to top

 

When will my credit appear on my account ? 

Credits usually take 7-10 business days from the time we receive your item(s).   Back to top

Has my order shipped ?

Enter your order ID or email address at the bottom of our site to check your orders status.  Back to top

 

How do i track my order ?

Enter your order ID or email address at the bottom of our site to check your orders status, if your order has been dispatched, you will receive a dispatch email which contains a link to track your order . All customers that have provided us with a mobile number will receive a text message with delivery updates. On the date of your delivery a text will also be sent to give you an estimate of delivery times. (UK only).    Back to top

 

What is faux leather ? 

Over 80% of the merchandise that we carry is made from the highest grades of faux (or synthetic) leather. Faux leather is a synthetic polyurethane material that reproduces the feel and durability of genuine leather. Many prefer faux leather because it is washable, requires very little maintenance, and is not derived from any animal products. And best of all, the faux leather on most of our bags is soft to the touch like real leather - so close that our customers report they can barely tell the difference!   Back to top

 

Do you restock certain items ?

We do restock certain styles on a regular basis but cannot guanantee all styles will become available, call us on 01912658001 for more information.        Back to top 

 

 Do you sell replica handbags ? 

Lsbags.co.uk does not sell replica handbags

None of our products will ever illegally bear the trademarked logos or brand names of any other fashion houses. Lsbags will never try to pass our products as those belonging to someone else .   Back to top

 

About us  

We wholesale fashion handbags and accessories. We supply a vast range of fashion hobo bags, fashion satchel handbags, ladies tote bags, shoulder bags, studded bags,everyday handbags,evening clutch bags, belts, jewellery,wallers & purses to the retailers. We offer wide range of high quality fashion bags at competitive price.

We are a strictly trade only supplier. All prices are VAT excluded , Our minimum order is £100 before VAT and delivery charge . In order to begin purchasing from us you first need to "create an account".  You can do that by going here:  CREATE AN ACCOUNT

We appreciate your feedback and use it to help improve our service and assortment. Please keep those e-mails and phone calls coming! Our company is seeking various partnering opportunitie, we are happy to work with small shops and large multiple retailers.  Back to top
 

Where are you located ? 

We are located in Newcastle upon Tyne in the northeast of England.   Back to top

Do you have printed catalogue ? 

We release new styles constantly throughout the year and therefore do not have a printed catalogue available to customers. The product details are all posted on this website for customer access at any time. It is quick and convenient. Customers who wish to be kept informed of new stocks should subscribe to our email newsletter.   Back to top

 

Do you offer a drop-shipping service ? 

We don't offer a drop-shipping service at this time.    Back to top

Is it safe to shop on your site ?

Absolutely 

Lsbags.co.uk places the highest value on your privacy and security. We take the protection and proper use of your personal information seriously, and take great care to safeguard information in our possession.

Lsbags.co.uk utilizes 256 bit encryption SSL Encryption to ensure a secure and worry-free shopping environment. SSL is the industry standard and the best software available for secure ecommerce transactions.We DO NOT store any of your credit card information. 

We screen all received orders for fraud, unauthorized or illegal activity. Once the fraud has been  identified, the proper authorities will be informed and legal action will be taken.       Back to top

 

What is your privacy policy ? 

We DO NOT share customer information (including e-mail addresses) with any outside parties. We may only disclose information when you tell us to do so, to identify or contact you, or to protect your rights or the rights of lsbags as required by law. Please view our Privacy Policy for complete details on how we use the information we collect.  Back to top

 

What is your Terms of service? 

Please click here to view our terms of service.    Back to top

 

What is VAT ? Do i have to pay VAT? 

Deliveries within untied kindgom  will be charged at 20% VAT rate.   Back to top

 

What is your VAT number? 

Our VAT numeber is : GB 970 7845 81     Back to top

 

My business is exempt from VAT ? 

We can only take off the VAT on an order for a business that is completely exempt from VAT, if your business is exempt, please send us a copy of your VAT exemption certificate. If you have been charged VAT and think you should not have been charged it, you need to reclaim the VAT from HM Revenue & Customs.    Back to top

 

I'm not in the UK, do i pay VAT ? 

Customers in the EU will be charged VAT at 20% unless they can provide a valid VAT number, please enter your VAT number when checkout.  Customers outside the EU are not be charged VAT.   Back to top